Business Unit Quality Assurance Officer at Liyana Health Care PLC

Liyana Healthcare

  • Ethiopia
  • Permanent
  • Full-time
  • 1 month ago
LIYANA HEALTH CARE Plc. (LHC) is an Integrated Healthcare Solutions Company that provides high quality, advanced & a yet accessible and affordable specialized clinical service import and distributes pharmaceuticals, teaching health fields in Addis Ababa and Hawassa cities.Currently, LHC comprises 8 business units: Yanet Internal Medicine Specialized Center – Hwassa, Yanet General Hospital – A.A, Yanet Trauma and Surgical Specialized Center – Hawassa, Yanet Primary Hospital – Hawassa, Yanet Drugs and Medical Supplies Wholesale – Hawassa, Yanet-Liyana College of Health Sciences – Hawassa, Yanet Ophthalmic and Dental Specialty Clinic – Hawassa, LHC Health Consultancy – Hawassa, and the company has several sister companies across Ethiopia.LIYANA HEALTH CARE PLC would like to recruit potential candidates for the position of: – Business Unit Quality Assurance Officer to assign at Yanet Internal Medicine Specialized Center – HwassaTherefore, qualified applicants who can perform the following responsibilities and satisfy mentioned requirements are invited to apply for the job vacancy.Summary of the positionThe Business Unit Quality Assurance (QA) Officer plays a crucial leadership role in overseeing system-wide quality assurance and management initiatives. Reporting to the Business Unit Manager, this position is responsible for implementing quality management systems, ensuring regulatory compliance, promoting patient safety, conducting internal audits, and driving strategic improvements at the Business Unit level.The Business Unit QA officer is responsible for fostering a culture of continuous quality improvement by reinforcing compliance with standards and policies. This ensures that LIYANA's products, services, and processes consistently meet or exceed internal, national, and international benchmarks as well as regulatory requirements. By proactively identifying and addressing quality concerns, the QA officer helps maintain operational excellence and supports LIYANA's commitment to delivering high-quality outcomes.Responsibilities and Duties1. Institutionalize and Maintain Liyana's Quality Management system
  • Adopt and implement, and maintain quality standards, policies, and procedures that align with LIYANA’s mission, goals, and healthcare regulations.
  • Ensure compliance with regulatory requirements, national (e.g., EQA, MoH National Accreditation program and others), and international standards (e.g., ISO 9001).
2. Training and Development
  • Organize and conduct training programs to help employees at the Business Unit understand and uphold quality standards and tools.
  • Promote quality ownership and accountability at the business Unit.
3. Quality Control and Assurance
  • Implement systems for continuous quality improvement for Business Unit Operation.
  • Lead the monitoring and quality checks of the Business Unit processes to verify conformance to defined standards (Internal policies, Regulatory, National standards, and international benchmarking).
  • Identify areas of substandard performance and nonconformities and work with concerned teams to quickly address and correct them.
  • Investigate quality problems, find the root causes, and implement corrective preventive actions (CAPA) and Quality improvement projects to keep issues from recurring and sustainable improvement.
  • Engage in the efforts and processes of achieving and maintaining relevant quality certifications and accreditations.
4. Internal Audits
  • Lead regular internal Business Unit level quality audits to assess adherence to standards, identify non-conformities, and implement corrective actions.
  • Support and lead the periodic Internal Quality Audit review sessions
5. Documentation Control
  • Maintain accurate and updated records of quality policies, procedures, audits, and SOPs.
  • Ensure traceability and consistency of all quality-related documentation at the Business Unit level.
6. Regulatory Compliance
  • Maintain and adapt a compendium of statutory and legal requirements that each Business Unit expected \to comply with.
  • Conduct regular assessments at the Business unit to ensure compliance with regional and national regulations.
  • Ensure the BU got updated on regulatory and licensing requirements and proper documentation.
  • Support readiness for inspections and manage responses to the findings.
7. ISO 9001Internal Audits
  • Monitor and report key performance indicators associated with quality.
  • Coordinate and conduct internal audits for Business Units twice per year.
  • Conduct internal audit for the BU twice per year.
  • Ensure timely closure of audit action items.
  • Assist the Business Unit level management review preparations.
  • Support the organization during regulatory inspections and third-party audits.
8. National Accreditation Assessments (Quarterly)
  • Lead quarterly assessments using national accreditation standards.
  • Develop and monitor facility-specific improvement plans.
  • Provide technical support and capacity building for underperforming units.
9. Ethiopian Quality Award (Biannual)
  • Participate in the preparation and submission of the Ethiopian Quality Award requirements.
  • Conduct internal assessments aligned with award criteria.
  • Manage documentation, readiness for site visits, and implementation of feedback.
10. Quarterly PSFHI and IPC Assessments
  • Ensure quarterly evaluations are done using PSFHI and IPC Flat Score frameworks by departments.
  • Ensure the development of unit-level improvement plans.
  • Guide the development of departmental -level improvement plans.
  • Promote sharing of best practices across the departments.
11. Clinical Audit Oversight
  • Lead clinical audit team and ensure clinical audit programs are regularly conducted.
  • Guide the Business Unit for designing audit tools and methodologies.
  • Ensure clinical audits findings are communicated to relevant body and correction, prevention actions are developed with QIP development, if necessary.
  • Monitor implementation of audit recommendations and maintain an audit repository.
12 Quality Improvement Projects (QIPs)
  • Apply model for improvement method for sustainable improvements to optimize processes and enhance outcomes.
  • Track progress and promote institutional learning through project outcomes.
  • Lead initiatives to drive a culture of continuous quality improvement.
13. Risk Management
  • Identify potential quality risks early and implement mitigation strategies to manage or prevent them.
  • Maintain a risk register and ensure implementation of mitigation plans.
  • Analyze incidents and near-misses to improve risk awareness and prevention.
14. Innovation and Strategic Improvement
  • Propose and test innovative improvement ideas for quality and safety improvement.
  • Propose and lead pilot projects based on industry benchmarks and internal needs at Business Unit level.
  • Foster a culture of problem-solving and innovation among quality teams.
  • Align quality and patient safety strategic plans with BU goals.
15. Biannual Internal Quality Review Summit
  • Support the corporate level quality Meetings.
  • Present quality performance reports, (Clinical audits, Quality improvement projects, and best practices) and strategic direction.
  • Engage Business unit level leadership and teams to collaborate in improvement planning and cascade quality review by BU context.
16. Leadership and Stakeholder Engagement
  • Provide leadership to all quality activities at the Business Unit.
  • Ensure alignment with ISO, PSFHI, IPC, and other standards.
17. Quality Liaison
  • Serve as the bridge between business Unit management, employees, suppliers, customers, and regulators, and external quality auditors on quality-related matters.
  • Represent the Business Unit in forums with National (e.g., MoH, EQA) and international accreditation bodies (ISO) and other relevant stakeholders as needed.
18. Reporting and Communication
  • Analyze and report quality performance indicators to the CSQO.
  • Regularly update the CSQO and the Business unit senior leadership on quality performance, key issues, and improvement initiatives.
  • Support the core leadership at Business Unit levels to make informed decisions with regard to quality with clear and insightful reporting.
  • Ensure transparent communication of quality objectives, progress, challenges and way outs.
About YouRequirementsEducation:
  • Bachelor’s or Master’s degree in Quality Management, Engineering, Business Administration, or health science fields like medicine and public health (Advanced degrees are preferred).
Experience:
  • Minimum of 2 years in healthcare, with at least 1 years in quality and patient safety roles
  • Proven experience in audits, accreditation, QI projects, corrective and preventive actions (CAPA) processes, and risk management
Certification:
  • Professional certifications in Quality Management Systems (e.g., ISO 9001, TQM) are highly desirable.
  • Training in patient safety, clinical audit, or quality improvement (desirable)
Competency Requirements
  • Proficiency in audit tools, QI methodologies (PDSA), and risk analysis
  • Strong analytical and data interpretation skills
  • Fluent in English and the required working language
  • Proficiency in Microsoft Word and Excel
  • High-quality report writing and documentation
  • Strong knowledge of quality standards, compliance, audits, risk management, and regulatory requirements.
  • Excellent leadership, communication, coaching, and project management skills.
  • A genuine commitment to excellence, continuous learning, and collaboration

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