Customer Success Officer at Trade Ethiopia
- Ethiopia
- Permanent
- Full-time
- Serve as the primary point of contact for clients, responding to inquiries and managing client relationships.
- Support customers across all services, including Tesbinn training programs, Ethio-International Expo, Enisra job platform, and our export/import facilitation services.
- Provide onboarding assistance, user education, and technical guidance on how to use TradeEthiopia's platforms effectively.
- Monitor client satisfaction and develop tailored solutions to improve retention and engagement.
- Identify opportunities to upsell or cross-sell additional services.
- Act as a liaison between clients and internal departments (sales, IT, events, training).
- Track customer issues, maintain records, and ensure timely resolution using CRM tools.
- Collect and analyze feedback for continuous improvement of services.
- A dynamic and impactful working environment.
- Opportunities to grow with one of Ethiopia's fastest-growing trade platforms.
- Exposure to international markets, expos, and professional networks.
- Performance-based incentives and growth pathways.
- Bachelor's degree in Business Administration, Marketing, International Trade, or related fields.
- Minimum of 1 year experience in customer success, B2B support, sales coordination, or related roles.
- Strong understanding of B2B ecosystems, trade facilitation, or e-commerce platforms is a plus.
- Excellent verbal and written communication skills in English and Amharic.
- Skilled in Microsoft Office, Google Workspace, WhatsApp Business, email tools, and CRM platforms.
- Highly organized, solution-oriented, and able to work under pressure.
- Passion for trade, entrepreneurship, and client empowerment.
- Knowledge of additional languages (e.g., French, Arabic, Chinese) is an advantage.
- Assist during trade events, expos, and webinars as a support contact.
JobWeb Ethiopia