Call Center Agent at Klik Investment PLC

Klik Investment PLC

  • Ethiopia
  • Permanent
  • Full-time
  • 2 days ago
Call Centre Agent is responsible for providing exceptional customer support via phone, email, and chat channels. They assist customers with inquiries, resolve issues related to deliveries, track shipments, and ensure a positive experience that fosters customer satisfaction and loyalty.Place of Work – Addis AbabaRequired Staff - 10(Ten)Application Deadline - September 10, 2025Term of employment - PermanentMajor Duties and ResponsibilityCustomer Support & Assistance:
  • Handle inbound calls, emails, and chat messages from customers promptly and professionally.
  • Provide accurate information regarding delivery schedules, tracking, and order status.
  • Assist customers with booking, rescheduling, or canceling deliveries as needed.
Issue Resolution:
  • Troubleshoot and resolve customer complaints or concerns efficiently.
  • Coordinate with logistics and delivery teams to resolve delivery issues or delays.
  • Escalate complex cases to supervisors when necessary, ensuring thorough follow-up.
Record Keeping & Documentation:
  • Log all customer interactions accurately in the CRM or support system.
  • Maintain detailed records of issues, resolutions, and customer feedback.
Product & Service Knowledge:
  • Stay updated on company services, policies, and delivery procedures.
  • Educate customers about delivery options, policies, and procedures to enhance their experience.
Quality & Performance:
  • Meet performance metrics such as call handling time, resolution rate, and customer satisfaction scores.
  • Continuously seek ways to improve communication and service quality.
Team Collaboration:
  • Work closely with other support team members and departments to resolve customer issues.
  • Participate in training sessions and team meetings to stay informed about updates and best practices.
What We Offer:Competitive salary and benefits.Opportunities for professional growth and development.A dynamic, fast-paced work environment.The chance to make a tangible impact on the growth of our delivery services.About YouQualifications & Skills:
  • BA Degree in Communication, Accounting, Business Administration, economics, Engineering & computer Science or related field, GPA above 3.00
  • No experience needed.
  • Excellent communication skills, both verbal and written.
  • Good problem-solving and active listening abilities.
  • Knowledge of MS Office, and basic computer skills.
  • Customer-oriented mindset with patience and empathy.
  • Ability to remain calm and professional under pressure.
  • Multilingual abilities are a plus
Languages
  • Fluency in spoken and written English and Amharic.
  • Speaking and writing International & local language is a plus
Requirement SkillOffice suites (MS Office, iWork)AdaptabilityTeamworkEffective communication and sociabilityAttention to detailDesired SkillBasic knowledge of user interface communicationMethod of ApplicationCandidates who are interested and fulfill the requirements shall submit their applications motivation letters along with their updated CV via email at - In the subject line of your email, please mention the position you are applying for.

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